Customer Quality Engineer – Industrial Control Systems
May 31, 2018
Fort Collins, Colorado
Full Time - Experienced
Quality, Quality Engineering
4 Year Degree
This position reports directly to the quality leader and is responsible for being the voice of the customer and acts as the quality liaison through frequent customer contact. This position works under moderate to low level of supervision and seeks direction/guidance on unique or difficult problems.
Acts as the Customer Advocate within Woodward processes and systems.
Acts as the Customer liaison for compliance to customer quality requirements and customer satisfaction relative to quality of products and services.
Responsible for a medium number or size of customer accounts. Consults with leadership or higher level customer quality engineers on advanced or complex issues.
Responsible for monitoring and tracking customer quality data.
Drives root cause analysis and problem solving utilizing Six Sigma methodology and Woodward Quality Management System processes.
Monitors and drives improvements to customer quality metrics throughout Woodward.
Ensures adequacy of documents and interfaces with customer for required validation documentation to customer quality requirements such as MPP, PQP, PPAP, ISIR, etc.
Leads and follows up on internal and external quality audits as required.
Monitors and reports on customer score cards.
Familiarity with regulatory and compliance requirements.
Working Environment / Physical Activities:
Some domestic and/or international travel, as required.
Working knowledge of Woodward's organizational structure, information systems and products.
Demonstrates the ability to regularly utilize Six Sigma principals, tools and methodology.
Effective written and verbal communication skills including presentations.
Writes and presents standard technical reports to peers, management and customers.
Proficiency to capture important data, analyze data and report appropriate conclusions: able to identify and address the critical few from the trivial many.
Proficient in understanding and interpreting engineering specifications, mechanical drawings, and/or electrical schematics, and Geometric Dimensioning and tolerancing (GD&T).
Solid understanding of quality management systems including ISO9001, AS9100, TS16949, and/or QS9000.
Able to analyze systems and processes against those requirements and identify gaps.
Solid understanding of the Woodward PLC process and quality planning tools.
Demonstrated ability to coordinate and lead small cross-functional teams.
Provides technical problem-solving guidance to others on the team.
Ability to effectively and efficiently prioritize and manage multiple tasks.
Solid interpersonal skills and effectively work with various levels within the organization and with peers at customer sites or at regulatory agencies.
Ability to drive and implement activities to meet customer quality expectations.
Ability to provide customers with excellent service and support.
Establishes and maintains effective relationships with customers and gains their trust and respect.
Education or Formal Training:
Bachelor’s degree in a technical field required.
Nationally recognized quality certification desired. (e.g. American Society for Quality Certified Quality Engineer (ASQ-CQE) certification).
Green Belt or Black Belt trained. Certification preferred.
Minimum 5 years of quality related experience.
Internal Number: 1800700
About Woodward Inc.
Woodward is an independent designer, manufacturer, and service provider of control solutions for the aerospace and energy markets. Our aerospace systems and components optimize the performance of fixed wing and rotorcraft platforms in commercial, business and military aircraft, ground vehicles and other equipment. Our energy-related systems and components enhance the performance of industrial gas and steam turbines, reciprocating engines, compressors, wind turbines, electrical grids and other energy-related industrial equipment. The company’s innovative fluid energy, combustion control, electrical energy, and motion control systems help customers offer cleaner, more reliable and more efficient equipment. Our customers include leading original equipment manufacturers and end users of their products.