General Accountability

Provides technical support and expertise to those involved in the procurement, inspections, diagnoses, repairs, maintenance, overhaul, rebuilding, designing, improving and supporting of all operating systems associated with their specific area ensuring requirements and standards are met; conducts operational tests, quality inspections, technical problem solving, equipment performance reviews, quality assurance activities, work method development and database administration; creates, revises and administers technical documentation; works at other sites, both indoors and outdoors and is in involved in training initiatives.

Key Job Functions

• Diagnose, correct and eliminate non-routine complex failures on area specific systems; investigate and correct unusual, difficult or repeating problems on equipment; correct deficiencies with work methods, job plans, procedures, modifications etc.
• Diagnose and coordinate repairs on equipment, systems or structures; ensure stabilization of failures and determines the cause; ensure compliance with relevant regulations and standards; suggest solutions or modifications; provide direction as required.
• Plan, perform and coordinate preventative maintenance checks and services on equipment, systems, and structures, and ensure techniques have been applied according to written procedures, standards and best practices.
• Ensure equipment, systems or structures are fully operational by coordinating and/or performing relevant checks, and other relevant inspections; develop and/or modify tests under direction, ensure compliance with relevant regulations and standards.
• Provide technical guidance and advice on selection and purchase of equipment, systems or structures, service requirements, specialized training requirements, safety issues and incidents, and other issues related to area of specialty.
• Prepare various written reports, test reports, modification instructions, repair and diagnosis techniques, and analyses (e.g., cost, life cycle, commonality) as well as general, technical and occasionally budgetary correspondence related to assignments.
• Support administration of design review process.
• Research, develop, produce and deliver suitable training programs for employees on departmental Standard Operating Procedures and other assigned topics; prepare training materials, documents and records.
• Perform a variety of administrative and supervisory duties, as required (e.g., planning, organizing, assigning tasks, scheduling, interviewing).
• Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Helps to build an inclusive and accessible work and service environment for all employees and customers. Ensures the needs of employees and customers are accommodated in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies
• Participation in the TTC Customer Service Ambassador Program

Skills

• Apply analytical skills
• Audit systems, processes, and products
• Use office technology, software and applications
• Understand and apply relevant laws and regulations
• Gather information and conduct research
• Plan and organize activities / projects to meet section and organizational goals
• Communicate in a variety of mediums

Education and Experience

Completion of a post secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.

Additional Requirements

• These positions will work in the Reliability, Availability, Maintainability and Safety (RAMS) group; one will primarily facilitate quality assurance (QA) initiatives, and the other will develop work methods, procedures, processes and policies for the Department
• Recommending improvements to equipment, methods of work and related budgets and practices based on the outputs from the maintenance program reviews and analyses
• Developing quality assurance processes and carrying out audits across the different sections of the Department for various maintenance activities
• Developing, creating and revising policies, processes, and work instructions as dictated by best practices, internal style guides, and Original Equipment Manufacturer (OEM) maintenance manuals
• Completion of Reliability Centered Maintenance (RCM) introductory-level, and/or facilitator-level training with a certified trainer would be considered an asset
• Excellent technical writing skills to prepare technical documents including maintenance, test/failure, exchange and standard operating procedures, and bulletins
• Good knowledge of engineering design and costing principles, methods and procedures
• Experience in developing and delivering effective and engaging in-house technical training programs
• Sound judgment that is supported by strong analytical and problem-solving skills
• Proficiency in the use of computers and applications, including MS Office
• Proficiency, with demonstrated ability, in structured/unstructured document authoring and design using Adobe FrameMaker, or equivalent XML-based authoring tools, would be considered an asset
• OACETT certification as an Engineering Technologist, PEO registration as a Professional Engineer or Engineer-in-Training, quality related ASQ certifications, and/or PEMAC certifications would be considered assets
• The incumbents may be required to rotate into other Engineering Technologist positions at other locations within the Rail Cars and Shops Department, based on operational needs and training and development initiatives