General Summary/Purpose: The Institute for Innovation in Development, Engagement, and Learning Systems (IDEALS)- http://education.jhu.edu/ideals is seeking a Technical Product Administrator to oversee all aspects of the product development lifecycle for several product lines, from software requirements gathering and stakeholder validation, to technical development, also including quality assurance testing and implementation support. This position will act as the internal ‘Product Owner’ to ensure JHU IDEALS vision is carried out in close collaboration across all institute teams, particularly the software development and program management teams and project sponsors.
Specific Duties & Responsibilities:
Develop a clear understanding of the product’s vision, users and roles, use-cases, and the overall end-user experience
Coordinate the process of gathering and documenting new functional software requirements from internal and external experts and stakeholders
Translate conceptual ideas into clearly-documented functional requirements and communicate those requirements to external technical development partners
Collaborate with technology / software development resources to ensure software development is carried out accurately, on-time, and within budget
Manage the Quality Assurance (QA) testing process of new releases of the software, and document ﬁxes and modiﬁcations as needed
Collaborate with the technical resources and stakeholders to prioritize development and agree on a timeline for updated software releases
Develop and manage a technical project plan, and clearly communicate the status of the plan to internal and external stakeholders
Demonstrate the software to potential partners in other states, industries, etc., for possible modiﬁcation and adoption
Carry out an ongoing opportunity analysis of the software by researching and synthesizing information on similar quality rating improvement systems in other states and countries
Collaborate with JHU IDEALS’s workforce development team on the development and delivery of support materials, user-guides, and online professional development
Stay current about technology trends and help stakeholders determine how new innovations may impact the product roadmap and enhancements of the software
Provide high-level troubleshooting support for issues that cannot be solved at the help desk level, document and communicate with stakeholders about technical issues and solutions
Effectively communicate with partners and funding sponsors
Internal and External Contacts: The Technical Product Administrator will communicate directly with both internal and external project sponsors, and leaders from other educational organizations and institutions potentially interested in the IDEALS product line, support, and services. In addition, the position will facilitate meetings with project key stakeholders (both internal and external) to make decisions related to the product development roadmap and key activities.
Minimum Qualifications (Mandatory):
Bachelor’s degree in related field required
5 years of experience in software product development required
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
2+ years of experience in a product, project, or engineering leadership role
Proven experience with multiple full project lifecycles, from concept to delivery
Client service experience either in consulting or another ﬁeld
Experience in the education field is a plus
Special Knowledge, Skills, and Abilities:
Excellent organization skills
Creativity and objective-oriented focus
Strong analytical and problem-solving skills
Solid history of proven ability to work effectively in a team-based culture
Strong interpersonal skills, including ability to work with diverse stakeholders, across all organizational levels
Strong oral and written communication skills
Strong understanding of the software development lifecycle, from requirements analysis and documentation, through development, testing, implementation, and ongoing enhancement
Working knowledge of database terminology and principles
Classified Title: Project Administrator Working Title: Project Administrator Role/Level/Range: ACRP/04/MF Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: Monday-Friday, 8:30am-5:00pm Exempt Status: Exempt Location: 25-MD:JH at Columbia Center Department name: 60008577-IDEALS Personnel area: School of Education
The successful candidate(s) for this position will be subject to a pre-employment background check.
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During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
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