Silicon Valley Bank serves some of the most innovative companies in the world. Our clients are forward thinkers. True believers. Optimists. Inspired by them, we're changing the face of banking. Our clients have redefined products in many areas of the global economy, and every day we power their ability to do so. And we need leaders with the same can-do attitude as our clients. We're looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.
We are growing our Product organization and adding several Product Managers (of various levels) to join our talented team.
Job Summary:
The Product Manager for our Administration platforms is responsible for the delivery of an Administration framework that will support a multitude of enrollment and maintenance functions. The framework will support multiple experiences including both a client facing solution, as well as the internal bank user's experience. Our goal is to build a simple and intuitive process for maintaining user access, balanced with the ability to provide an enhanced level of granularity many clients require. The successful candidate will manage our Digital Banking Administration experience for all clients, across all segments.
You will focus on delivering a best-in-class experience for both our clients and internal bank users - providing solutions that range from basic and intuitive to complex and customized. The back-office platform must be well positioned to easily adapt with all digital vendor partners the bank engages with. You will provide strategic vision for the product suite and be responsible for the development and execution of new initiatives aimed to improve our offering and enhance the way our clients interact with us.
The right candidate will be responsible for representing the voice of the customer and the vision of the product in an agile delivery model and represent these to the engineering teams to which you are assigned. You are responsible for working with key stakeholders from across the company to bring a voice and story to the customer feature requests, new product features and technical features that the team will develop. You will order and manage the backlog of user stories and product defects to ensure that the work defined for the team is meaningful to the customer, yet realistic and attainable for the development teams.
Essential Functions:
- Documenting user stories which have the appropriate level of detail needed for the development team to size accurately.
- Groom product backlog lead through Agile routines and methodology.
- Be a subject matter expert for Client and User Administration within our Digital Banking platforms.
- Be fully conversant in the market practices and trends, provide expertise to sales and customer focus group discussions.
- Work with User Experience team to define research necessary and develop design concepts for improved client experience for enterprise wide client enrollment and management, user administration, user audit and entitlement reporting.
- Proactively collaborate with cross-functional team members in Fraud, Risk, Legal, Security, Client Service, Operations, Marketing, Sales.
- Work with Product Lead, UX Design, Service, Operations and key technical resources to identify stories to be added to the backlog.
- Maintain ranked order of backlog of user stories and product defects based on business value.
- Ensure the backlog is sized appropriately (Epics, Stories) based on backlog order.
- Communicate and advocate the product vision.
- Work with service teams to prioritize development requests for the product.
- Engage with development to commit backlog items to sprint deliverables (negotiate on what gets put in each sprint).
- Work with the larger organization to communicate and make tradeoffs to meet corporate objectives.
- Work with development teams to address questions / concerns during sprints.
- Work with other Product Owners to understand their product roadmap, and identify cross team dependencies.
- Conduct business analysis and product usage analytics to drive insights and decisions.
- Articulates value and ROI of use cases and solutions through success metrics and benchmarking.
- Conduct platform training with key business partners to ensure platform SME and adoption.
In addition, the team member's responsibilities would include:
- Increase satisfaction of both internal business users, and client users when interacting with the client and/or user administration experience.
- Ability to define roadmaps and provide strategic direction based on client needs, industry standards, competition and regulatory changes
- Plan rollout strategies of new features and functionality.
- Analyze existing client usage data, detail client experience impacts and define migration plans accordingly.
- Be point of contact for escalated client issues and define short term workarounds or more permanent fixes to solve the problem.
- Understand the client experience across platforms, make recommendations for consistency where appropriate and explain why differences are necessary between channels.
- Improve product penetration and/or usage through both technical and non-technical means.
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Qualifications
Certification(s) Preferred:
- Certified Product Owner (CPO), Scaled Agile for Enterprise (SAFe) or similar certifications
Qualifications:
- B.S. degree or equivalent experience required. MBA is a plus.
- 7+ years Online Banking, Cash Management, and/or Treasury Management product experience.
- 3+ years of product experience in the payment or financial services industries, preferably serving commercial/business clients.
- 2+ years experience with agile software development.
- Subject Matter Expert using the Jira and Confluence tools.
- Strong industry expertise in client enrollment management, SOX Compliance Reporting, and entitlement management.
- Understanding of traditional and emerging payment rails and systems (e.g., SWIFT, domestic/ACH-like payments, real-time payments, blockchain, etc.)
- Demonstrated experience in handling large data sets.
- Exceptional interpersonal and communications/presentation.
- Strong technical acumen
- Demonstrated understanding of industry, technology, marketing, and product trends related to Digital Banking.
- Passion for driving toward an excellent client experience
- High degree of professionalism with the ability to influence and effect change within an organization
- Creative, strategic thinker with outstanding business acumen and breadth of vision
- Microsoft office suite, including strong Excel, PowerPoint and presentation skills
Required Knowledge and Skills:
- Demonstrates inquisitive mindset, focus and navigates well through uncertainty.
- Ability to work independently, take limited direction and provide comprehensive updates.
- Present ideas and information in a simple, concise, and unambiguous manner to key stakeholders.
- Expert knowledge of project management methodologies and tools, resource management practices and organizational change management techniques.
- Expert knowledge of Agile scrum related processes, and the use of the Jira and Confluence tools.
- Knowledge of the business solution development process, including requirements gathering, analysis and design, development of tools, technology and supplemental materials, quality assurance, and deployment management.
- Working knowledge of audit and regulatory practices; ensures that projects under their responsibility are fully compliant with corporate standards.
- Ability to analyze existing tools and databases and provide software solution recommendations.
- Ability to translate business requirements into non-technical, lay terms.
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