GENERAL SUMMARY: Manages and develops activities related to payment acceptance, passenger revenues, and ridership reporting. Oversees projects which are payments focused to include GoPass Tap Card, GoPass mobile application, and other revenue venues. Manages the operational and technical support of these systems to include employees, project teams, contracted vendors, and associated equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manages the activities of personnel involved in Revenue Administration and Revenue Systems functions to include ridership analysis and reporting, reconciling fare collections systems, managing inventory control, interfacing and managing third-party contracts for back office systems and system administration.
Manages the activities of personnel involved in programming, configuration, uptime performance and security of systems to include the online, retail outlets, ticket vending machines, fareboxes, mobile application, tap cards and related payments platforms. Manages back office updates, upgrades as well as pilot and rollout of new functionality and/or systems. Communicates technical and functional changes as needed.
Researches existing and developing payment systems, mobility software and/or approaches in the marketplace and works with vendors to understand new technology trends and advances. Assists the Chief Financial Officer in the development of a strategic plan, including options for the technical and payment approaches and viable design alternatives. Manages the planning, design, and development of payment systems to include continued development of GoPass 3.0 app and tap card systems, open payment acceptance, paratransit fare collection option and mobile/account-based system integration.
Oversees the preparation and submission of monthly, quarterly and annual NTD, APTA and TxDOT reports. Serves as DART?s liaison with NTD representatives to ensure timely submission and to resolve any discrepancies. This also includes analyzing data received and scheduling external audit reviews.
Provides oversight of the administration of the TVMs, fareboxes, PEM, NamSys and security systems.
Oversees vendor management and program support (domestic and international) for the technical and operational needs of Revenue Administration and Revenue Systems. This includes the delivery of reporting, managing vendor issue escalation and ensuring compliance and audit support.
Manages personnel by actively engaging staff in career development opportunities to enhance department competencies, leadership competencies, and strategic thinking skills.
Supports the Chief Financial Officer in development of annual section goals to support overall organizational goals. Supports Light Rail benchmarking and TFLEx membership requirements. Serves as an industry leader.
Performs other job functions as assigned.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.
Bachelors degree from an accredited college or university in Finance, Accounting, Business Administration, Public Administration, or related field.
Twelve (12) years progressively responsible experience in financial, accounting, auditing, or project management capacity or related field to include four (4) years of senior level accounting experience and six (6) years managing a professional staff.
Demonstrable understanding of current industry needs.
Knowledgeable of mobile application platforms and/or account-based payments operations and support.
High level of proficiency using a personal computer (PC) to include software applications such as database, word processing, and spreadsheet.
High level of analytical ability required to find solutions to complex interpersonal, financial, legal, administrative, professional, and technical problems.
Ability to demonstrate a fiduciary obligation to division, department, and DART when handling materials and information of a confidential nature.
Ability to work extended hours to meet management and Board deadlines.
Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Ability to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.
Ability to step up to conflicts, seeing them as opportunities. Reads situations quickly. Good at focused listening. Can hammer out tough agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.
Ability to blend people into teams. Creates strong morale and spirit in staff. Shares wins and successes in terms of the whole team. Creates a feeling of belonging in the team.
Ability to provide challenging and stretching tasks and assignments. Hold frequent development discussions. Is aware of career goals for each direct report. Constructs compelling development plans and executes them. Is a people builder.
Ability to accurately to scope out length and difficulty of tasks and projects. Sets objectives and goals. Breaks down work into the process steps. Develops schedules and task/people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results.
Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.
REPORTING RELATIONSHIP: Reports to Sr VP Finance *
WORKING CONDITIONS: Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.
DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V
About Dallas Area Rapid Transit (DART)
REGIONAL TRANSPORTATION COMPANY
DART is far more than just "the thing you ride."? It is your "trusted guide"? to discovering all that North Texas has to offer.
DART public transit services are tailored to make your trip fast, comfortable and economical. Our extensive network of DART Light Rail, Trinity Railway Express commuter rail, bus routes and paratransit services moves more than 220,000 passengers per day across our 700-square-mile service area.
In DFW's competitive hiring market, businesses seek every advantage to attract top talent. Members of DART's Annual Employer Pass (E-Pass) program get the best people by offering a deeply discounted pass that gets employees to work dependably and home safely. E-Pass commuters have half as many attendance issues and are less likely to switch companies. And the Emergency Ride Home program provides a FREE taxi ride from work in case the unexpected happens to a family member during the day. DART.org/epass
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DART operates local and express bus routes serving Addison, Carrollton, Cockrell Hill, Dallas, Farmers Branch, Garland, Glenn Heights, Highland Park, Irving, Richardson, Ro...wlett, Plano and University Park. To get going, use your GoPass app or call DART Customer Information at 214-979-1111 with your origin, destination and desired time of travel. Helpful operators will recommend the most convenient route and departure time, quote the one-way fare, and advise you of any necessary transfers along the way. Customers also can plan bus and rail trips from the convenience of their personal computers with the online DART Trip Planner available on DART.org.
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The DART Rail System provides fast, convenient service to work, shopping and entertainment destinations in Dallas, Carrollton, Farmers Branch, Garland, Irving, Plano, Richardson and Rowlett. Plus, the TRE commuter rail line links DART customers to Irving and downtown Fort Worth.