Position is open until filled with first review of applications on February 18, 2021. Cover letter and resume required, include your experience as it relates to qualifications stated below. Starting salary commensurate with experience and qualifications.
With a core mission of connecting communities and enhancing lives, Valley Metro plans, builds, operates and maintains regional bus, light rail, paratransit and vanpool systems across Maricopa County, one of the fastest growing regions in the United States. We serve more than 60 million riders annually through a talented and passionate team of staff and contractors and a multi-modal transit system featuring local and commuter bus, regional light rail, streetcar, vanpool and paratransit.
To help build and strategically manage our growing operations and maintenance needs, we are seeking an exemplary leader possessing the necessary skills to identify, navigate and successfully interact within the dynamics of the organization and industry, while maintaining sensitivity to the competing needs of staff and internal and external stakeholders. We are looking for leaders who can build on the high-quality level of transit service provided to this region, while advocating for and being creative with the growing needs of our staff and riders as the system expands in the next decade.
The Deputy Director, Transportation Services, is responsible for delivering high quality, customer-focused fixed route bus transportation, customer service and associated functions to riders across Maricopa County. This position will support and develop management staff, relationships with operating contractors and communication with member cities to continue to provide safe and reliable service across Valley Metro’s regional transportation system. This position reports to the Chief Operations Officer and will assist in fostering a culture centered on the Agency’s Core Values of Whatever It Takes, Team Player and Positive Customer Care/Service. This position will oversee bus service delivery, customer service and associated facilities and functions and work alongside a Deputy Director, Rail Operations, and across the organization to ensure services are operated effectively and efficiently across the Valley.
EXAMPLES OF DUTIES / KNOWLEDGE & SKILLS
The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Responsible for directing and managing bus operations, related facilities, functions and staff which include contracted Fixed Route Services, route scheduling, service delivery and the regional call-center. This position may also take on other related regional transportation management supervision responsibilities in the future. Currently, the Valley Metro-operated system consists of local and regional bus routes, including neighborhood circulators, a fleet of nearly 400 buses (and growing) and a dynamic call center assisting with trip planning and customer service intake on behalf of all Valley Metro branded transportation providers in the entire region.
Responsible for the development of standards, specifications and performance of contractors and/or agency employees who will support and perform the operational and maintenance requirements of the fixed route services.
Manages the development of fixed route operating plans consistent with Valley Metro’s commitment to provide safe, efficient and effective high-quality regional service.
Responsible for the coordination of assigned activities with other Valley Metro departments and outside agencies; and to provide necessary strategic and complex technical support to the Chief Operations Officer and across the Operations and Maintenance Division.
Develops organizational structure/staffing requirements and manages operations programs, including supervising staff in prioritizing and assigning work; goal-setting and conducting performance evaluations; providing leadership development opportunities and staff training; ensures employees follow policies and procedures; maintains a healthy and safe working environment; and makes hiring, termination, and disciplinary recommendations.
In consultation with the Chief Operations Officer, Participates in contract negotiations, audits or federal grants procurements and third-party contracts and in the development of cost allocation plans.
Attends meetings and functions outside of normal working hours. Supports a 24/7, 365-day operation.
Supervises large groups of employees through managers and is responsible for the fixed route transit operational departments of the Division in the absence of the Chief Operations Officer; provides assistance and leadership development to managers responsible for hiring, supervising, training, motivating, assigning, evaluating, counseling, and disciplining staff;
In coordination with the Chief Operations Officer, oversees the development and administration of the annual operating and capital budgets; approves the forecast of funds needed for staffing, equipment, materials, and supplies; approves expenditures and implements budgetary adjustments as required.
Develops and leads strategic initiatives within the transportation services departments in support of agency goals regarding service reliability, cost efficiency, safety, continuous improvement, and customer satisfaction.
Maintains accountability and ensures compliance with federal, state, and local laws, regulations, codes, and/or standards in all work products of the department;
Communicates, reports project status or issues and coordinates with the Division Director, Valley Metro leadership and others across the Agency and external partners related to transportation needs for special events, emergency response, service changes, and requests from member cities.
Prepares and directs the preparation of a variety of written correspondence, reports, procedures and other written materials.
Prepares materials for and makes presentations to Boards of Directors, various committees, internal/external work groups and teams; communicates with staff at all levels of the agency and the public.
Ensures a commitment to safety through effective leadership, role modeling and implementing practices that demonstrate safety is a fundamental value and a priority in all aspects of work.
Performs other duties of similar nature and level as assigned.
Knowledge and Skills: Knowledge of: Leadership principles; Advanced transit principles, practices and methods as applied to public transit operations and systems; Applicable federal, state, and local laws, rules, and regulations; Policy and procedure development practices; Problem-solving and conflict resolution practices and techniques; Environmental and safety practices, procedures and standards; Strategic planning principles; Fiscal management and budget development; Program development and implementation principles; Contract management and reporting.
Skill in: Effective leadership and management principles and practices, including problem-solving and conflict resolution, practices and techniques; Administering programs and staff through subordinate supervision; Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner; Establishing and maintaining effective working relationships with those contacted in the course of the work; Operating a computer and related software applications; Speaking in public; Developing and implementing strategic plans; Interpreting, analyzing, and applying federal, state, and local laws, rules, and regulations; Developing, evaluating, recommending, and implementing processes and procedures; Reading, comprehending, and reviewing financial information; Mediating conflict; Conducting negotiations; Developing and administering budgets; Setting priorities, coordinating multiple activities and meeting critical deadlines.
PHYSICAL DEMANDS / WORK ENVIRONMENT
Physical Demands: Mobility to work in a typical office setting, use standard office equipment, and to drive a motor vehicle in order to visit work sites and attend meetings; vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
Work Environment: Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Incumbents may be subjected to travel.
Bachelor’s degree in Business or Public Administration, Transportation Management or a closely related field; AND eight (8) years’ experience in a middle management or higher-level capacity overseeing transit/transportation bus operations at a transit operation agency or transit property or equivalent combination of experience and training to sufficiently perform essential duties. Public Transportation experience desirable.
Background Investigation: Employment is contingent upon the results of a background check.
Licenses and Certifications: Position may require: Valid Arizona Driver’s License
About Valley Metro
Valley Metro Regional Public Transportation Authority RPTA) provides both Bus and Light Rail transportation services for the Phoenix metropolitan area.
Highlights of Valley Metro services include:
*First ever light rail system in Phoenix, Arizona. Began service in 2008.
*Local, Express and RAPID commuter bus service
*Online carpool matching system
*Assistance to local businesses to help them meet the Maricopa County trip reduction goals through alternative modes of transportation (bus, carpool, vanpool, bike, telework, etc.)