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Our associates are a strategic advantage for us who are making a difference at Littelfuse. Join our team and make a difference every day!
The QA Manager will be responsible for all aspects of Quality as it relates to Products which originate from the Littelfuse SBU Beverly Factory. Scope of ownership responsibilities include (1) Team Management, (2) Quality Systems Management, (3) Manufacturing Quality oversite (in transition), (4) Supplier Quality Management, (5) Customer Complaint Resolution, (6) New Product Introduction (NPI) oversight (in transition) and (7) Change Management Process (in transition). The Plant Quality Manager’s primary role will be to provide Leadership to achieve World Class Quality levels with the highest levels of Customer Satisfaction for Littelfuse SBU Beverly Products. ?
About the Job:
Quality Management System - For quality and environmental management systems including conformance to established standards (i.e., ISO 9000, ISO 14001 &IATF 16949). This also includes Customer and/or Certifying Body Audits.
Quality Control - Setting standards and procedures, adopt error proof methodology all the time to achieve the target of 0 defect.
Customer Focus - Ensure that a proper customer complaint handling and tracking process is in place to manage customer complaints in an effective manner.
Provide leadership and management for quality department - Develop quality department personnel by performance evaluation and appraisals, identifying internal and external training and performing reviews.
Foster a Continuous Improvement Culture - Promote a continuous improvement culture through team-work based activities.
Manage the transition from ISO 9001 to IATF 16949 level of QMS. Progress will be prioritized based on available resources.
Working to enhancing Qualities role in (1) Manufacturing Quality, (2) NPI’s and Change Management Process. Progress will be prioritized based on available resources.
Engineering B.S. degree from a four-year College or University preferred; advanced degree a plus.
Able to properly manage and resolve quality escalation issues.
Ability to support the customer design and supplier quality engineers.
Experience in managing customer complaint team investigations ensuring responses are effective and efficient; ability to identify complaint trends and underlying chronic problems.
Demonstrated strong understanding of fact-based decision-making and analytical processes related to quality management and process improvement.
Demonstrated ability to influence others and work in a cross-functional team environment.
Demonstrated ability to deal with conflict, able to effectively communicate ideas and positions and be an active listener.
A history of delivering exceptional results (strong personal performance).
A full complement of PC skills (Microsoft Office Suite, Minitab, Project Mgmt., etc.).
Ability to work in multi-cultural environment across different time zones.
Excellent written and verbal communication skills.
Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values – Customer Focus, Integrity, Innovation, Teamwork and Results Driven – supports us on our mission to improve the safety, reliability, efficiency, and performance of our customers’ products and systems.
We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference – everywhere, every day.
We offer a competitive salary package and a variety of benefits, including Medical, Dental, Vision, Life, AD&D, Disability and Retirement benefits as well as development opportunities like internal Lean Six Sigma Certification.
Founded in 1927, Littelfuse Inc. is the world leader in circuit protection with growing global platforms in power control and sensing. The company serves customers in the electronics, automotive and industrial markets with technologies including fuses, semiconductors, polymers, ceramics, relays and sensors. Littelfuse has over 12,000 employees in more than 50 locations throughout the Americas, Europe and Asia. Net sales in 2018 were $1.72 billion.
The Littelfuse portfolio, backed by industry leading technical support, design, and manufacturing expertise, has made significant investments in R&D and Distribution to ensure that we not only have the world’s broadest and deepest line of circuit protection solutions, but also the most advanced, recognized circuit protection brand in the world.
We work in a highly empowered work environment where managers are very involved in planning and generating ideas for improvement. You will be supported and surrounded by some of the best and brightest people in the industry. People who care about our customers and care about helping them achieve the results they seek. At Littelfuse you will be in great company!
Littelfuse is an Equal Oppor...tunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, protected veteran status and any other protected class under federal, state or local law.