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American Public Transportation Association

Washington, D.C.

Illinois Department of Transportation

Springfield or Chicago, Illinois

Excel Linen Supply

Kansas City, Kansas

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Northshore Utility District

Kenmore, Washington

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University of California Berkeley Logo
University of California Berkeley

Berkeley, California

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City of New Braunfels Logo
City of New Braunfels

New Braunfels, Texas

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City of Greeley - Greeley, CO

Greeley, Colorado

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University of California Berkeley Logo
University of California Berkeley

Berkeley, California

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A&F Engineering Co., LLC Logo
A&F Engineering Co., LLC

Indianapolis, Indiana

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A&F Engineering Co., LLC Logo
A&F Engineering Co., LLC

Indianapolis, Indiana

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Chemours

Fayetteville, North Carolina

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Source Advisors Logo
Source Advisors

Nationwide

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Rural Innovation Strategies Logo
Rural Innovation Strategies

Santa Fe, New Mexico

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Alameda Municipal Power/City of Alameda

Alameda, California

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The Hong Kong Polytechnic University, Department of Industrial and Systems Engineering

Hong Kong, Hong Kong, China

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Emtec Consulting Engineers

Ronkonkoma, New York

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Metrolink Logo
Metrolink

Pomona, California

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Water-Right (an A.O. Smith Company) Logo
Water-Right (an A.O. Smith Company)

Nationwide

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Nemera

Buffalo Grove, Illinois

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The Hong Kong Polytechnic University, Department of Industrial and Systems Engineering

Hong Kong, Hong Kong, China

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Mason County PUD No 1

Shelton, Washington

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The Dyson Corporation Logo
The Dyson Corporation

Painesville, Ohio

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Indiana University Purdue University Indianapolis (IUPUI) Logo
Indiana University Purdue University Indianapolis (IUPUI)

Bloomington, Indiana,

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Chief Customer Officer
NATURE AND SCOPE:  The Chief Customer Officer is responsible for the customer service functions of the utility including customer contact and call centers, meter to cash process, key accounts, and customer programs.  The CCO is responsible for leadership, innovation, governance, and management of the company's operational and strategic plans for customer care functions.  LEVELS OF POSITIONS/DEPARTMENTS/WORK GROUPS SUPERVISED/DIRECTED:  Leads functional teams for the areas of contact and call centers, meter to cash process, key accounts, field services, metering, and customer programs.  ESSENTIAL DUTIES (Direct and/or Delegated):  Effectively leads cust


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