Note: To be considered for this position, candidates must include a cover letter specifying their interest in and qualifications for this position. The cover letter should be the first page of your resume and uploaded as one document.
As a comprehensive performing arts school set in one of the world’s finest public institutions of higher education, the School of Music, Theatre & Dance (SMTD) is deeply engaged in the creation, practice, scholarship, and pedagogy of music, theatre, and dance. We aim to provide leadership, nationally and internationally, in all three fields. We assert and celebrate the value of the arts to the mission of the University of Michigan. Further, SMTD is strongly committed to diversity and inclusion as a means of achieving and sustaining excellence.
The primary role of the Program Manager is to administer and maintain an effective scholarship system that is sensitive and responsive to a diverse student body, to the enrollment and financial goals of SMTD within established budgetary guidelines, and in full compliance with institutional and School regulations and policies. The Program Manager interfaces frequently with faculty, staff, students, and prospective students and their families, and serves an important role in both financial management and student enrollment, retention, and success. The Program Manager is a core member of the SMTD Office of Scholarships and Financial Aid, the Scholarship Leadership Team, and the Enrollment Management Team.
This position reports to the Assistant Dean of Admissions. Under FLSA, this is the exempt job classification for this title. Some overtime hours during the height of the admissions season may be required.
Scholarships & Financial Aid:
Serve as point person for scholarship and financial aid questions from applicants, faculty, and staff.
Serve as liaison and SMTD expert for monetary resources available to veterans and their families.
Serve as liaison and SMTD expert for resources available through partnerships, e.g. Sphinx, CEW, etc.
Support the merit-based financial aid process by studying admitted applicants, participating in meetings with faculty and the Scholarship Leadership Team, and making recommendations within the process for levels of support for incoming student scholarships and appeal responses.
Provide active and timely communication with the faculty and with the applicants to encourage enrollment.
Support the need-based financial aid process by learning the fundamentals of grants, loans, and work-study funding and eligibility requirements; work actively with OFA and the applicants to help students throughout the process.
Take a proactive approach in examining aid for at at-risk continuing students
Manage annual scholarship process for enrolled students:
Manage renewal process and verify continued eligibility
Identify and notify students of scholarship probationary status, in consultation with Associate Dean for Undergraduate Academic Affairs
Approve and oversee processing of student payments such as grants, educational travel reimbursement, or cash prizes
Petitions requesting increased or new scholarships
Scholarship Budget Management, Analysis, and Projections:
Endowed account management
Manage annual yields available for expenditure
Apply donor restrictions per fund and assign annual awards to dispurseable accounts (endowed and general funds)
Partner with Assistant Dean, Budget Office, and Admissions to establish annual needs assessments (wishlist), offer budgets, and spend budgets for incoming and enrolled SMTD students.
Lead the data analysis for scholarship budgets including all funding sources, endowed accounts, the SMTD General Fund, OFA, and SMTD Rackham for GMUS students.
Analyze annual spending needs assessment (wish lists), offer budgets, and spend budgets with percentage yield rates per cohort. Reflect variances based on the number of annual openings per cohort, average awards, and calculate discount rates.
Develop and analyze annual statistics of awards offered, accepted/declined, average awards accepted/declined by career, department, instrument/voice type, and professor. Establish year-to-year trends. Monitor and forecast potential budget outcomes.
Research and analyze annual OFA spending on the UG cohort, including per student average spend IS vs. OS, named awards applied or lost, Gift Aid Maximums (GAM), and average OS unmet need.
Supervise scholarship entry on student accounts; weekly reconciliation of awards
Prepare and maintain reports and dashboards related to areas of responsibility
Develop expertise in Slate (SMTD Admissions application platform) and MPathways (U-M enterprise system) to lead communications and integration functionality
Other duties as assigned
Special Administrative Assignments:
Organize and execute special projects as assigned
A Bachelor’s degree is required.
Communication Skills - Candidates must have the ability to communicate effectively in different settings. Strong written and oral communication skills are essential, including the ability to exercise tact and diplomacy, and the ability to maintain confidentiality in matters of a sensitive or confidential nature. Cross cultural oral and written communication skills. Must have excellent presentation skills.
Demonstrated ability to work effectively with individuals from diverse communities and cultures.
Demonstrated ability to exercise a positive service-oriented attitude, initiative, independent judgment, with excellent attention to detail and the ability to meet deadlines is essential.
Demonstrated ability to think clearly and speak effectively in difficult situations.
Excellent organizational and interpersonal skills including the ability to work collaboratively in a team environment is necessary.
Must have excellent data analysis and interpretation abilities, a strong work ethic, and a high level of professionalism.
Technology Skills – Excellent command of the use of technology in the workplace is critical. Position requires a detailed knowledge of and sophisticated use of web-based technology. Must have working knowledge of Microsoft products (e.g., Word, Excel, and PowerPoint) and Google Suite (e.g., Gmail, Google Drive, Google Docs/Sheets), as well as familiarity with video conferencing services such as Zoom, Google Meet, WebEx, or similar
Ability to work weekends and evenings as scheduled.
This position involves traveling by car, public transit, rail, or air. Some travel may be required during recruitment season (typically summer and fall).
One or more years of experience working in admissions, financial aid, and/or student services.
Professional, collegiate training in music, dance, and/or theatre is preferred.
Aptitude for and experience with college-bound students in the arts.
Some experience working with international students and/or speaking ability in a second language is a plus.
Experience in a Macintosh environment.
Working familiarity with relational databases, CRM products (e.g. Slate), and/or the M-Pathways Student Administration system.
An understanding and appreciation of the diverse cultures of the schools and colleges within the University
Knowledge of University policies and procedures.
A pre-employment background check must be conducted before a candidate may receive a firm offer of employment to a staff position at the University of Michigan.
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.