The Quality Assurance Engineer plans, organizes, administers, and evaluates QA programs and processes for the Charlotte Area Transit System.
Writes and revises procedures
Schedules and performs audits of internal activities, consultants, contractors, and suppliers
Performs other work as needed or as assigned by the Quality Assurance Manager
Works with CATS Management and all levels of CATS staff, consultant staff representatives, contractors and suppliers, and other organizations retained to implement transit capital projects and programs
Solves process problems and implements process improvements
Perform internal and external quality audits
Monitor and evaluate Quality Plan implementation and effectiveness
Investigate quality complaints, audit findings, and review action taken to eliminate the causes of such complaints
Support failure investigations, using root cause analysis tools, and proposing/implementing corrective actions
Promote use of statistical analysis for determination of improvements
Assist in development of quality assurance procedures
Assist in administration of document management system, including distribution and control of quality documents
Consult and interact with contractors/suppliers on quality assurance/quality control activities and review their reports
Consult and work with operations staff to establish QA requirements for startup activities including overhauls, testing, training, and commissioning requirements
Ensure that consultant and contractor Quality Plans are in place, being followed, and meeting contract requirements
Review/prepare reports concerning the results of investigations, repairs, non-conformances and corrective actions
Chair Rail Operations Change Control Board committee; serve on various committees including Safety and Security Review committee to provide guidance related to QA issues
Develops and maintains quality control programs and processes; tool calibration management, verify equipment is calibrated as required and calibrations are documented in accordance with requirements
Coordinate with safety management and personnel to assist in Safety Management System implementation
Identify and assess the QA requirements for equipment maintenance
Observe routine activities to assure compliance with established procedures
Organize and conduct QA training sessions
As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through various methods established by CATS as outlined in the agency safety plan
Perform other duties as assigned
This position requires occasional work outside of normal business hours (8:00 am to 5:00 pm).
Knowledge, Skills & Abilities
Thorough knowledge of quality auditing practices, ISO procedures, and requirements
Ability to perform periodic audits of contractor, supplier and maintenance activities
Knowledge of how to administer quality plans for individual capital projects per FTA requirements
Ability to prioritize, organize and demonstrate strong attention to detail
Ability to handle conflict and deal well with internal and external customers
Excellent interpersonal, communication, writing and presentation skills
Ability to work as part of a team
Ability to work with minimal supervision
Computer literate, knowledge of Windows, word processing and spreadsheet software
Ability to evaluate and research processes, and to recommend alternatives
Ability to interact and communicate with all levels of staff personnel, including Supervisors, Technicians, Material Control and intra-department personnel
Strong organization and prioritization skills required
Work is primarily sedentary in nature but will involve visits to contractor's or City work sites where employee may be exposed to noise, dust, fumes and solvents. May walk on slippery/uneven surfaces
Transition between standing, walking and sitting at varying lengths of time.
Climbing, kneeling/squatting, carrying or crawling
Vision (distance, near and peripheral)
Must have a valid driver's license and be able to obtain and maintain a City driving permit.
About Charlotte Area Transit System / City of Charlotte
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.