The Chief Maintenance Officer is the senior executive responsible for planning, developing, and directing all aspects of the Agency’s Maintenance Division based on the Chief Executive Officer’s (CEO) vision. The Chief Maintenance Officer establishes the goals and direction for long and short-range maintenance operations of all Valley Metro assets including revenue and non-revenue vehicles; facilities including operations and maintenance facilities, stations, transit centers, and park-and-ride lots; rail systems including tracks, signals, communications, and traction power; and systems including supervisory control and data acquisition (SCADA), closed-circuit television (CCTV), fare collection, ridership data acquisition, and radio communications systems.
The Chief Maintenance Officer also collaborates with the Chief Transportation Officer to ensure a high quality of regional transit service as well as the Capital and Service Development Division and contractors to review design of expansion and enhancement projects from project development through final design, focusing on asset maintenance, and transitions transit assets from completion of construction to revenue operations.
As a member of Valley Metro's Operations and Maintenance and Executive Leadership teams, the ideal candidate will focus on the Agency’s mission of Connecting Communities and Enhancing Lives, while demonstrating the Agency's Core Values of Whatever It Takes, Teamwork and Positive Customer Service in the performance of their daily duties.
EXAMPLES OF DUTIES /KNOWLEDGE & SKILLS:
The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Directs the development and implementation of all maintenance programs and projects for equipment, facilities, revenue and non-revenue vehicles, and rail systems. This includes management of all activities related to the Federal Transit Administration-mandated Transit Asset Management (TAM) and State of Good Repair (SOGR) programs.
Develops and manages Valley Metro’s Enterprise Asset Management system to provide short and long-term maintenance, staffing, training, and capital acquisitions that facilitate highly reliable and efficient transit operations. This includes the on-going incorporation of industry trends, resources, and innovations to keep the maintenance program current and performing optimally.
Collaborates with the Chief Executive Officer and Executive Management team to set the agency’s strategic direction and coordinate cross-divisional operations.
Establishes direction for the Maintenance Division by setting goals and objectives, developing action plans, establishing performance standards, measuring performance, and managing financial resources.
Monitors and manages contract compliance and performance; identifies problems/issues, facilitates/implements resolution, and directs efforts to achieve continual improvement in service quality.
Develops and maintains relationships with local stakeholders including member city staff to coordinate service delivery and build customer satisfaction.
Directs the development of strategic contingency plans; coordinates emergency procedures and ensures personnel are properly trained and appropriate equipment is available.
Works with the support of the Human Resources Division to develop the Maintenance workforce through hiring, succession planning, and establishing training programs and requirements.
Manages, mentors, and empowers department staff to perform their jobs at a high level; maintains an inclusive work environment where employees feel empowered to succeed and work toward a common strategic vision.
Leads the Maintenance Division’s contribution to the development and implementation of the Public Transportation Agency Safety Plan (PTASP).
Collaborates with the Chief Transportation Officer to ensure the transit system is operated effectively, efficiently, and reliably across the Valley.
Participates in capital strategic planning to meet the growing need for transit in the metro Phoenix region.
Leads the Maintenance Division’s collaboration with outside consultants, contractors, and other Valley Metro divisions in the planning, design, construction, and implementation of transit development projects.
Essential Knowledge and Skills:
Extensive public transit industry knowledge with a focus on bus, rail, and systems maintenance.
Development and implementation of a Transit Asset Management Program.
Advanced principles and practices of transit maintenance, systems, and technology.
Federal Transit Administration and State Safety Oversight functions, regulations, and relationship management strategies.
Applicable local, state, and federal laws and rules governing mass transit operations, maintenance as well as capital design and construction.
Social, political, equity and environmental issues influencing local and national transit programs.
Principles and practices of program development and public administration.
Management of contracted service providers and union environments.
Modern management theory and practices.
Strong administration and budget management for a complex organization.
Remaining focused on the customer experience.
Possessing strong leadership skills, including the supervision, training, and mentorship of assigned staff.
Monitoring and evaluating contractors’ performance, including effective facilitation and negotiation skills.
Conceptualizing, influencing, developing, and administering long and short-term goals, objectives, guidelines, and procedures for the division.
Collaborating and building effective working relationships across Valley Metro and with outside partners and member agencies.
Communicating effectively orally and in writing, including public speaking skills.
Thinking proactively and strategically, while managing multiple, complex tasks.
Valley Metro is an Equal Opportunity/Affirmative Action Employer.
MINIMUM QUALIFICATIONS & REQUIREMENTS:
Bachelor's degree in Business or Public Administration, Engineering, or a related field. Directly related experience may substitute for education on a year-for-year basis.
Candidates must have a minimum of ten (10) years of progressively responsible experience in transit vehicle maintenance, rail systems, and facilities maintenance, at least five (5) of which are at a middle management or higher-level capacity. The candidate must have demonstrated experience with transit asset management (TAM).
Background Investigation: Employment is contingent upon the results of a background check.
Valid Arizona driver’s license and safe driving record.
With a core mission of connecting communities and enhancing lives, Valley Metro plans, builds, operates, and maintains regional bus, light rail, paratransit, and vanpool systems across Maricopa County, one of the fastest growing regions in the United States. We serve more than 60 million riders annually through a talented and passionate team of staff and contractors and a multi-modal transit system featuring local commuter bus, regional light rail, streetcar, vanpool, and paratransit.