Department Description: Information Technology Services is a service organization that is integral to the success of the University of San Diego. We succeed only when we meet and exceed the expectations of our customers. We have a passion for excellence and endeavor to set and deliver the highest standards of service, value, integrity, and responsiveness. We celebrate the diversity and power of people, ideas, and cultures. We respect and enrich the academic community in which we operate. We feel a sense of responsibility to lead by examples of creativity, enthusiasm, and loyalty to the University faculty, students, and staff.
University Description: The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanitys urgent challenges.
Detailed Description: Providing a full range of services essential to USD faculty and students, in support of specialized scientific software products and services. This is a senior-level technical position, supporting technology with expertise in scientific and engineering software installations and deployments such as ArcGIS, Matlab, SAS, SPSS, Nvivo and more. Duties include level 2 and 3 support of the software and their associated hardware components. Deployment of enterprise applications such as Adobe, MS and others associated with the license server, tracking devices and applications, and work with vendors when needed. The incumbent will research, analyze, pilot and repair scientific software problems with focus on clear communication and collaboration in team environment. Duties and Responsibilities:
Scientific and Specialized Application Support
Interact with faculty to understand their current and future software needs
Actively research, configure, and test potential new scientific software products, per faculty recommendations
Troubleshooting and learning skills- analytical approach to solve and troubleshoot
Organize and develop application testing procedures to provide for stability and performance
Communicate design requirements to technical and non-technical faculty, students, and staff
Participate in all phases of technology or application development including requirements gathering, estimating time and costs for phases or tasks, building, testing and implementation
Conduct GIS analyses and implement GIS solutions using scripting languages
Make presentations to technical and non-technical management and non-management personnel using a variety of tools
Diagnoses, repairs, and maintains various computer devices, network connections, workstation hardware and software on site or in repair facility.
Update classrooms and labs; perform maintenance and installations of software and hardware.
Creates resourceful documentation and user training materials.
Stays abreast of the new security, patches and desktop trends.
Installs and maintains software that run instruments
Improve services by offering creative approach, through certification or in-house training
Use proper judgment to triage and log problems and request for support.
Develop preventive maintenance procedures to avoid system failures.
Managing the enterprise hardware and software inventory management tool employed for campus wide software and hardware inventory and automation.
Oversight of the centrally managed asset management tool to deploy, track, identify and locate university assets. Create and enforce policies to ensure IT deployments are secure and running optimally.
General Technical Responsibilities
Configures, installs, maintains, and provide customer support for Windows, Macintosh, Linux, iOS, and Android computer equipment and software in science departments, including advanced industry-specific hardware and software related to primary assigned science unit.
Keeps the inventory and tracking of tickets concise and up to date with actions taken/fixes attempted.
Endpoint systems, solutions and configurations and troubleshooting
Disaster Recovery and High Availability Strategies for critical infrastructure, software and services.
Installs Complex Software for Desktop Management. This includes Asset Management, Remote Control, Software Delivery, Spam filtering software, Desktop Maintenance, Help Desk management systems. Creates and installs packages and deploying system updates.
Configuration and troubleshooting of network printers and other peripherals.
Provides resolution of calls to meet SLO (Service Level Objectives).
Assists clients in account and user management, system security, and system backups.
Security applications to protect endpoint devices and services offered.
Resolve and update existing request, deployment of new equipment and computer replacement process.
Set an example by raising standards and practices.
Evaluation of products and services, creating matrix to perform side by side assessment of technology solutions.
Technology Consultative Services
Good problem-solving skills, work independently, hands-on, quick learner, pro-active, high data affinity, detailed oriented, critical thinking, enjoy mentorship and educating others, innovative mind, high sense of ethics, responsibilities, and discipline.
Maintains a current and thorough knowledge of advances and developments in computing technology, software, hardware, and peripherals, data communications equipment, printers, scanners, etc. workstation security and maintenance issues, and operating systems.
Actively engaged with major campus rollouts and projects; make recommendations; help with planning and execution of upgrades and migrations.
Provides technical consultative services and training to faculty and colleagues.
Serve as the subject matter expert or primary point of contact to end-users for escalated incidents.
Analyze and resolve complex end-user escalation incidents or issues from other IT support staff.
Proactive in offering solutions to improve technical services; deploying software and systems improving the services of ITS within the community.
Requires strong and complex desktop troubleshooting experience responsible for hands on client side remediation efforts
Tests and evaluates and makes recommendation for hardware and software acquisitions
Participates in Desktop Support Services and ITS meetings to provide higher level ITS support.
Assists in planning and execution of major campus wide migrations, projects and initiatives.
Follow policies and procedures related to how problems are identified, received, documented, distributed, and corrected.
Recommends effective strategies to improve performance and meet customer and supervisor(s) expectation.
Prioritize all tasks, projects, job duties and responsibilities and work effectively under pressure in a fast-paced work environment.
Act as liaison in transmitting, discriminating and communicating information between the technical team and the management.
Maintain accurate documentations for system installations, configurations, upgrades and disaster recovery activities.
Special Conditions of Employment:
Vacation opportunities may be limited in August through September and during semester finals. May be required to work variable hours and overtime, including weekends.
The University of San Diego is requiring all employees to follow our Covid-19 vaccine requirement process. https://www.sandiego.edu/onward/
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Job Requirements: Minimum Qualifications:
Bachelors degree from an accredited higher education institution in Computer Science, Information Systems or related field
Five years of professional employment that demonstrates progressive responsibility in information systems, with two years of experience in a higher education environment
Experience with scientific software installations and deployments such as ArcGIS, Matlab, SPSS, and Engineering software (Solidworks, Mastercam, etc.)
Strong knowledge and experience with Windows, Macintosh, Linux, iOS, and Android operating systems, complex software products, and virtual servers
Exceptional communication skills with a diverse set of people
Demonstrated knowledge of geospatial concepts and conducting geospatial analyses
Understanding of web-based mapping technologies and their software
Demonstrated ability to communicate technical information in non-technical settings
Demonstrated ability to work cooperatively with supervisors and colleagues in a team environment
Strong enthusiasm to explore, learn, and maintain currency with the ever-changing scientific software for onsite or remote access.
Exceptional team player, with strong customer-centered philosophy.
Excellent interpersonal, communication and documentation skills.
Preferred Qualifications:
MCSE, MCSM; Systems and/or Networking Certification
Experience with ArcGIS for Server, SDE, and a relational database such as Microsoft Access and/or SQL Server
ITIL Foundation certificate
Performance Expectations: Knowledge, Skills and Abilities
Successfully interact with faculty, students, and staff with excellent customer satisfaction and teamwork ratings
Provide high quality work deliverable within schedule and within budget
An expert-level understanding of scientific software on Macintosh, Windows, and Linux computers.
Solid knowledge of active directory, server and network infrastructure configuration
Ability to research IT related products, services and solutions
Ability to configure and innovate processes and workflows for endpoint lifecycle
In-depth knowledge of IT ticketing system
Knowledge of system/software development life cycles
Knowledge of application and database integration techniques
Knowledge of relational database design
In-depth knowledge of GIS application development
Familiarity with common and GIS-related information system architecture, best practices, implementation and maintenance
Skill in communicating with people, ability to troubleshoot and work on several projects at one time
Provide technical support and expertise for various types of applications including Matlab, Cadence, ESRI, SAS, SPSS, and engineering applications such as Multisim
Administer desktop user accounts and access to servers using Active Directory
Provide training, documentation, and 1-on-1 consultation sessions to faculty and others
Knowledge of science software applications, Unix, Windows, iOS, and Android platforms. Experience in open source code, structured and non-structured data (i.e. JSON), programming and scripting languages (i.e. C++, Java, Perl, Python, Rails), data and text mining (R, SPSS,SAS), cognitive computing (Watson) data visualization (Tableau), Notebooks (R-Markdown, Jupyter), code management (Github, SVN), Web development (HTML5, CSS3), SQL and NoSQL platforms (Hadoop, Cassandra), and Financial Tools (i.e. Bloomberg), HPC and remote system support (Guacamole).
Posting Salary: $5,373.33 - $7,916.66 per month; Excellent Benefits
The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.
Special Application Instructions: Resume and Cover Letter Required
Click Apply Now to complete our online application. In addition, please upload a cover letterand resume to your application profile for the hiring managers review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at jobs@sandiego.edu
Additional Details: Hours: 37.5 hours per week
Closing date: December 20, 2022
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.
Advertised: January 26, 2023 Applications close: Open until filled
The University of San Diego is committed to academic excellence, Catholic intellectual and social traditions, and providing a top-notch liberal arts education for scholars of all faiths. USD is located on 180 acres overlooking the city of San Diego, Mission Bay and the Pacific Ocean. The campus is renowned for its beauty, and features Spanish Renaissance-inspired architecture.