Deliver excellent customer experiences in all interactions with internal and external customers and be the example of excellent customer service for both internal and external customers. Plans, assigns, directs, trains, and supervises the work of assigned personnel; reviews work product and ensures accuracy and completeness; and provides technical assistance. Managing engineering consultants under contract with the Authority for completion of assigned capital improvement and maintenance projects; prepare scopes of work and draft/final agreements for services; review proposals and reports; review and critique technical aspects of design; accept/reject technical submittals; review permit applications; validate and approve payment invoices; document project developments and c