This position is located in the Department of Transportation Services (DTS) and is responsible for rail customer service, customer retention, mode share analysis, and strengthening the overall transportation mobility brand and reputation. Plan, manage, and assess rail customer service, customer information, fare policy and promotions, customer and public opinion research and related customer information programs and services. Responsible for an integrated strategy of customer information, representing both static and dynamic elements, to ensure timely, accurate, relevant information for customers to plan trips and successfully navigate the system. Responsible for the planning and development, implementation and evaluation of customer information relevant to transit service for all servi
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